Get Free Lead Leak CheckTerms
What Vayna does, how payment and human review work, and how cancellation and refunds are handled.
Who operates Vayna
Vayna is operated by Glo Light Media LLC. These terms are an agreement between you and Glo Light Media LLC.
The service
Vayna's current service is the 30-Day Revenue Recovery Pilot, delivered by Vayna's founder. The founder works the customer's missed calls, unanswered forms, stale estimates and old leads under rules the customer approves, and reports on the work. No automated worker is installed. Every message or call to the customer's own customers follows wording and rules the customer approved first, and is carried out by a person.
Accounts and access
Customer accounts do not currently include a self-service login. Vayna staff handle account changes, data requests, and approvals on the customer's behalf during this phase of the product.
Payment
The pilot fee is $2,500, one time, due before work begins, and is processed through Stripe. It is not a subscription and does not renew. Payment is confirmed by Stripe webhook, not by a checkout redirect alone. Anything beyond the pilot's scope is a separate agreement.
Start and refund
If Vayna does not begin working your missed and stale leads within 3 business days after receiving payment and the required access, Vayna refunds the fee. This guarantees delivery Vayna controls — it does not guarantee revenue.
Cancellation and refunds
Governed by our Cancellation & Refund Policy: every request is reviewed, and a Vayna Founder approves it before anything is canceled or refunded.
No outcome guarantees
Vayna prepares and surfaces recovery opportunities for human review; a human decides what to send. We do not guarantee a specific number of recovered leads, appointments, or revenue outcomes, and our reports state plainly what is measured versus not yet available.
Future products
Any future software worker or other new offer would be covered by its own scope and terms. Nothing in these terms commits Vayna to offer one.
Third-party tools
Vayna integrates with payment, email delivery, and AI infrastructure providers to operate the service. Those providers' own terms apply to their part of the service.
Changes
We post the effective date of any material change here and notify active customers by email.
Contact method
Terms questions: the Contact page. Service agreements: [email protected].