Frequently asked questions

Owner-led home-service businesses that receive at least 30 valuable calls, forms, estimates, or inquiries per month: HVAC, plumbing, roofing, electrical, pest control, garage-door services, restoration, landscaping/tree services, cleaning, appliance repair, and remodeling.

That is who it is for. It is a bounded, one-location engagement that starts with a free written review, so you can see whether it fits before paying anything.

No. The pilot is a person, not software: I personally work your missed calls, unanswered forms, stale estimates and old leads by phone. No automated worker is installed.

No. It adds follow-up capacity for 30 days. You keep every decision about pricing, scheduling and customer relationships.

The Lead Leak Check is free. The 30-Day Revenue Recovery Pilot is $2,500 one-time. Due before work begins. 30-day founder-led term.

No. The pilot is one payment for a 30-day term. It is not a subscription and it does not renew.

A Revenue Leak Snapshot, 30 days of founder-led calls on your missed calls, unanswered forms, stale estimates and old leads, an approved follow-up message library, human escalation rules, daily or weekly reporting, and a Final 30-Day Value Report.

The published offer is fixed. Additional locations or workflows need a separately approved offer, never an improvised discount.

Access to your existing lead/CRM intake path (even if informal), and a named approver who can confirm follow-up rules and review reports. No CRM replacement is required.

No. The pilot maps to how you already take in calls, forms and estimates, even if that is informal.

That is common. The written assessment separates what is verified from what is only a possible risk, and what cannot be known without your records.

A free written review. It says where follow-up is most likely slipping, which first workflow looks safest, and whether the pilot looks like a fit.

I review your request personally, separate what is verified from what is only a possible risk, and follow up by the email or phone you gave. No automated outreach is sent from the form, and nothing is sent to your customers.

No. You can answer in writing. A 25 to 30 minute discovery call is offered if the pilot looks like a fit, but it is not required to receive the assessment.

Only in the pilot, and only under rules you approve. I personally call the missed calls, forms, estimates and old leads you have agreed to have followed up, using a message library you approved first. The free Lead Leak Check contacts no one but you.

No. Nothing contacts your customers outside the approval rules you set, and you decide what must come to you first. There is no cold SMS and no unsupervised outreach.

Vayna will not act as a mass outreach tool, set prices or discounts on its own, or replace your judgment.

If Vayna does not begin working your missed and stale leads within 3 business days after receiving payment and the required access, Vayna refunds the fee.

This guarantees delivery Vayna controls — it does not guarantee revenue.

Email [email protected]. A Vayna founder reviews and approves every cancellation and refund. See the Cancellation & Refund page for the process.

Daily or weekly reporting during the pilot: what was found, what was recovered, and what needs your attention. At day 30, a Final 30-Day Value Report with a complete accounting.

The Final 30-Day Value Report is a decision point, not a renewal trap. You can continue, expand or stop.

That is a future direction and is not available. An automated Vayna Worker would be a separate offer, scoped and approved separately, and it is not part of the pilot.